FAQ

ABOUT Patnmoon.COM

What makes Patnmoon™ different?

Patnmoon™ is a first authentic sneaker marketplace where you can buy your favorite streetwear items. By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Is it safe to use my credit card with Patnmoon.com?

Absolutely. We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

GENERAL QUESTIONS

Is any product that Patnmoon™ sells brand new and 100% original?

Every product is guaranteed 100% authentic and brand new, no used items.

What size should I pick when I order sneakers?

Size is a personal preference, but we do recommend check out our international conversion chart & your real shoe size to get a better understanding and make the right choice.

DELIVERY & RETURN

When will my order arrive?

Order processing can take up to seven business days before items are boxed, labeled and shipped out. Once an order ships, the customer will receive an e-mail notification with their tracking information.

International customers are responsible for any additional fees or taxes after an item ships.

What is Patnmoon™’s return policy?

All sales at Patnmoon.com are final, meaning no returns or exchanges.

If you have any questions or concerns about specific item on Patnmoon.com, please contact us before purchasing.

PAYMENT INFORMATION

Which methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover Cards & PayPal.

 

Do you accept Cashier's Checks or Money Orders?

No, we currently do not accept any cashier’s checks or money orders.